Contact Us & Support
Have questions, feedback, or need help? We'd love to hear from you. Reach out and we'll get back to you as soon as possible.
Email us directly
We typically respond within 24-48 hours during business days. For urgent matters, mention it in your subject line.
What to expect when you contact us
Real reply times by request type. No bots, no canned auto-replies — every email is read and answered by a human on the WheelShuffle team.
Bug reports
Within 24 hoursWe acknowledge same-day on weekdays and ship a fix or workaround within a week for confirmed bugs.
How-to questions
Within 48 hoursQuick answers about features, embeds, sharing, or saved wheels — usually solved in one reply.
Feature requests
Within 3 business daysWe read every request. Popular ideas get added to the public roadmap; we'll tell you which.
Business & partnerships
Within 5 business daysCustom wheels, sponsored giveaways, embeds for education platforms, press inquiries.
Help us reply faster
Including these details in your first email usually cuts the back-and-forth in half:
- Which tool page you were on (the full URL helps most)
- Browser and device (e.g. Chrome 127 on iPhone 14)
- What you tried and what happened instead
- A screenshot or short screen recording if visual
- Whether it happens every time or occasionally
Common topics: feature requests, bug reports, general feedback, business inquiries and partnership opportunities.
Our promises to you
Your email stays private.
We never sell it, share it, or add you to any marketing list without your explicit opt-in.
Replies from a real human.
No chatbots. No "ticket #4829" auto-replies. Just an answer.
We say so when we can't help.
If something isn't on our roadmap or is out of scope, we'll tell you honestly instead of going silent.
English support, worldwide.
Reach out from any country — write in English, or in your own language and we'll do our best with translation.
Frequently Asked Questions
Quick answers to common questions
Ready to Spin?
While you wait for our response, why not try out WheelShuffle? It's free, fun, and packed with features!
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